Frequently Asked Questions
Everything you need to know about your favorite frozen treats and sweets.
How do you ensure my order doesn't melt during shipping?
We use specialized insulated packaging and dry ice or high-performance gel packs to ensure your frozen treats arrive in perfect condition, regardless of the outside temperature.
Where do you ship to?
Frosty Sweet Factory currently ships to all 48 contiguous states. Due to the perishable nature of our products, we cannot ship to P.O. boxes or international addresses at this time.
What is your return policy for food items?
Due to food safety regulations, we cannot accept returns on edible products. However, if your order arrives damaged or melted, please contact our support team within 24 hours for a full refund or replacement.
Do you offer vegan or dairy-free options?
Yes! We have a dedicated 'Plant-Based' section featuring a variety of dairy-free ice creams and vegan-friendly candies to ensure everyone can enjoy our factory favorites.
How can I track my delivery?
Once your order is processed, you will receive an email with a tracking number and a link to monitor your shipment in real-time. We recommend being home for delivery to move items to the freezer immediately.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a quick and secure checkout experience.